What do I do if Email payslips or invoices are not being received?
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| Email Invoices or Payslips not being received |
What do I do if Email payslips or invoices are not being received?
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What do I do if Email payslips or invoices are not being received?
Email payslips or renewal Invoices are not being received via email?
Please ask the employee to check their spam to see if their payslip is there.
If it is in the spam folder, then remove it from spam so that future emails do not go there.
By moving from spam folder to inbox, normally future emails will not be marked as spam.
As an extra precaution, simply tell your employees to add the address support@harvesteronline.net to their contacts.
If you believe that a renewal invoice for your Harvester online payroll or any upgrade invoices are not being received then please follow the above advice to make sure your email provider does not mark any emails from support@harvesteronline.net as spam.
Harvester will batch email up to 20 E payslips at a time and so there is a LIMIT of the first 20 employees with email addresses for the "Batch Export and Send" option. If you have more than 20 employees then you will see a message next to the Email icon saying you should rather choose employees within a specific department and then do the "Batch Export and Send". This will work if there are less than 20 within a department. Wait for the counter to finish and the message appears "Payslip Emails Sent".
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