Email payslips and WhatsApp payslips in Harvester Payroll

Why do some employees not receive an email of their payslip? Firstly, only employees whose email addresses have been entered on edit employees will be able to receive E-Slips. For a full list of email addresses already on your system, please export the "Personal-Details" report which is found on the main reports page in the third column under General Reports. Check that they are valid and true email addresses. A common mistake is when you use one of the search-box options before you press the "send to all with emails" icon. In this event, emails will be sent ONLY to those who have been searched and therefore selected. Note: There is a reminder to always press the "Clear Search" link before BEFORE you use the "export to excel" or the "send to all with emails" option. It may be a problem due to the payslip being sent to the spam folder. Please ask the employee to check their spam to see if their payslip is there. If it is in the spam folder, then remove it from spam so that future emails do not go there. By moving from spam folder to inbox, normally future emails will not be marked as spam. As an extra precaution, simply tell your employees to add the address support@harvesteronline.net to their contacts. Harvester will batch email up to 20 E payslips at a time and so there is a LIMIT of the first 20 employees with email addresses for the "Batch Export and Send" option. If you have more than 20 employees then you will see a message next to the Email icon saying you should rather choose employees within a specific department and then do the "Batch Export and Send". This will work if there are less than 20 within a department. Wait for the counter to finish and the message appears "Payslip Emails Sent". Once you click on the Email-Payslip-Icon it can take up to 2 minutes to complete the email payslips. When finished you see the message "email payslips sent to all those with email addresses". About 5 minutes later the Electronic E payslips should all be in the inboxes of the employees. NB. If one email address is wrong (for example a typo: myemail@gmial.com instead of myemail@gmail.com) then this could throw an exception. Please double check your email addresses, especially any new ones that you may have entered. You will also receive a copy on your "employer" email address of all E payslips sent. If you believe that a renewal invoice for your Harvester online payroll or any upgrade invoices are not being received then please follow the above advice to make sure your email provider does not mark any emails from support@harvesteronline.net as spam.