What if I get an error message on the Prepare-for-Offline-Input?

If you receive an error message on Step 2 of the "Prepare for Offline Input" where you actually export to create the Excel offline data sheet, then note what the error message says: Harvester will tell you something similar to the following: "Company-Wide extra has not been applied to all" and Harvester will tell you which of your custom Extras is not applied to all. Note the name of this Extra in the error message. NB: To prevent this in future, please make sure that you have finished adding, terminating or re employing employees or changing departments BEFORE you start producing the offline input. To fix this error: Go to Settings and then click on Extras and then look for the name of the custom Extra that Harvester tells you is not applied to all employees and click on "Edit" for that particular Extra. It will take you to the Edit-Extra screen. Click on "Submit" to "apply to all" again. If you have other Company-Wide extras then its a good idea to use the same "Edit" feature for the particular Company-Wide extra and "Submit" to "apply to all". Then go back and redo the Step 2 of the "Prepare for Offline Input". Should it still fail to produce the report and you get the same error message again, then you may have recently been deleting, terminating employees or re employing or changing departments. To resolve this, Delete the current month's payroll entries by going to Settings and then select "Delete Payroll Options" and then select the option to "Delete current month pay". Then redo from Step 1 of the "Prepare for Offline Input". Note: If the error message comes when you try and do the upload Offline input, it will probably be about the "expected number of employees" being wrong. To avoid this in future: Do not employ new employees or terminate employees after you have prepared the offline pay input file in excel. In this case you will get an error message telling you have the wrong number of expected employees when you try upload your pay template. The offline template has to be according to the exact number of employed employees. Note: You may copy and paste data from your old "wrong" template to the new template, making sure you copy and paste column data for the correct employees as your "new" offline template will have a different amount of rows to the old template.