Napsa error on upload for return

If you see an error on the Napsa upload saying "SSN number does not match the NRC" or "Napsa employee number does not match": This is an issue with a specific employee's NRC number that can only be linked to the correct SSN number (Social Security Number) that is issued by NAPSA to each employee registered with NAPSA. Only NAPSA issues the Social Security Number and for the upload to work each employee must have the correct NRC number linked with the correct Social Security Number. If not, the file will fail to upload. Check that the Social Security Number is correct on Harvester online. Ask NAPSA what the correct SSN number for each employee is if you don't know it. To edit the Social Security Number on Harvester online, go to Edit-employee and then look under Personal Details for the 'Social Security No' field to edit or enter it. Note: Napsa WILL reject any employee where the Social security number they have on record does not match the NRC number. Even if you think you may have the correct Social Security number for an employee that Napsa has given you, it might not match the digital online record that they have. The Social Security number can only be provided by NAPSA and only AFTER an employee is fully digitally registered with them.