Online Help Support and FAQs
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| Key Word | Topic | Description |
|---|---|---|
| Access Denied? | What do I do if I get an Access Denied message? | You may simply be trying to access more than one Payroll at the same time on the same computer. Harvester requires you to log out properly from the one company before you log in to another company. Remember to use the Logout icon and not simply close the Browser window. If this still fails and you still are being redirected to the Access Denied page then do the following: Clear your browsing cache: There are 2 options that do the same. You may use both. 1) Press Control and F5. 2) Control Shift and Delete. This is safe and you wont lose anything! Please restart your browser completely and try again. If you still cant access the site then it is most probably a security issue with your computer. (If you try just access the site on your phone or another device that does not use your local business internet and not through your business network you will see the harvester site is up. Your router or office network may just need to be refreshed or restarted.) |
| Unable to Reach Harvesteronline | What do I do if I am not able to reach the Harvesteronline Web page? | If you are not able to reach the Harvesteronline Web page Clear your browsing cache: There are 2 options that do the same. You may use both. 1) Press Control and F5. 2) Control Shift and Delete. This is safe and you wont loose anything! Please restart your browser completely and try again. If you still cant access the site then it is most probably a security issue with your computer. (If you try just access the site on your phone or another device that does not use your local business internet and not through your business network you will see the harvester site is up. Your router or office network may just need to be refreshed or restarted.) If you have restarted and are still blocked, please click on the link below and get your actual IP address and email the IP address to support@harvesteronline.net so that I can request to unblock it. Your public IP address will be given to you if you type or copy this into your browser: http://www.whatismyip.com It is perfectly safe! |
| Napsa Report for Accumulated Napsa | How do I print a report for Accumulated Napsa Totals. | To view the actual "Accumulated Napsa Totals" Go to the Second Print Options Page (More Reports) and view the Napsa that is accumulated for any or all of your employees. Use the "NAPSA Accumulated" Report from the NAPSA Section of the "More Reports" page. This will show all accumulated Totals in a single report that you can export to Excel for all years to date. It is very useful to use these values for Seasonal workers when you would like to print their Leave Certificates and you want to see how much NAPSA was accumulated over the season. |
| Annual Napsa or Total Accumulated Summary | How do I print Annual Napsa or Total Accumulated Napsa? | For Annual Napsa or Total Accumulated Napsa use the "Accumulated NAPSA" report towards the bottom of the "More Reports" page. This will summarize the totals of the important NAPSA figures for the calendar year selected. Remember to specify which YEAR in the search box and then press search. This report can easily be exported to Excel. If you do not specify the year, then the NAPSA report will be for Total Accumulated Napsa over all history. Note: In Zambia everything to do with pay is run on a calendar year starting from January to December. |
| Paying out Gratuity or Terminal Benefit | How do I pay out the Gratuity or Terminal Benefit at end of Contract? | It is advisable to use the "Gratuity Paid" or the "Terminal Benefit Paid" field on the main Payment-Capture-Screen. Note that these amounts will be included automatically in extra Napsa deductions. However you will notice that there will be no extra PAYE charged as a Termination or "End of Contract" payment is tax-free. If you are using the offline upload file then please make use of the column called "Terminal Ben Paid" or "Gratuity Paid" to enter ALL the values of what you need to pay each employee. If you want to know what the accumulated values are then please go to the "More Reports page" and use the report called "Gratuity or Terminal Benefit Totals" to see current Accumulated Totals which may easily be exported to Excel and then pasted in the offline upload file to save time. The gratuity or terminal benefit or leave values for the current month and the accumulated values will be included as long as you have entered a wage or an amount of days for the current month. Once an employee is paid for the current month you will then be able to see the accumulated values that include the current month. This means that if you would like to pay out the accumulated gratuity or leave (inclusive of the current month) and not in the following month, then simply edit the current months payment and enter the accumulated value in the “gratuity taken” field. You may also print out the Leaver's Certificate and the Tax Leavers certificate for your records. However it seems of late these do not seem to be requested by Labour Officers or the ZRA. However Harvester does prepare these documents for you. Note: if you have not set up gratuities or terminal benefits yet for your employees(ie there are no accumulated totals yet) and you want to pay any accumulated values due to date, then you need to manually enter one, grand-total, "Gratuity" or "Terminal Benefit", Kwacha amount for the whole period for each employee in the "gratuity paid" field or the "terminal benefit paid" field on the payment capture screen, towards the bottom of the screen under the section "End of Contracts". Be sure to enter the employee gratuity percentage once so that for each month, gratuity will be auto calculated so that for the next gratuity payment time, all you have to do is to pay what is due according to the Accumulated Gratuity amount.(no manual totaling of what is due will then be needed) This "gratuity paid" or "terminal benefit paid" entry will NOT be taxed and will be added to the payslip so there is a record of the payment. The accumulated amount will be automatically reduced by the amount you submit as a payment. Note: Once you have paid gratuities or terminal benefits, you may actually just clear or reset every employee's gratuity amount to 0 with just one click. Please type "clear" in help and look for help on "Reset or Clear all Terminal Benefits or Gratuities". Gratuities will start accumulating again after you have cleared all gratuities. If you want to include the "current pay-month" for accumulated gratuities, then finish processing the current pay so that the value of the accumulated gratuities includes the "current pay-month". Then you will see the amount that you can enter into the gratuity-taken-field for each employee while you are still in the "current pay-month". Then clear all accumulated gratuities after you move the payroll to the next month, but before you start capturing the "next pay-month". If you are using the offline upload from excel and you also want to include the "current pay-month" for accumulated gratuities, then you can redo the upload with the new accumulated gratuity amounts copied into the gratuity taken field. Note: When selecting a specific year for annual reports for gratuities, it will only show the gratuities accumulated for the specific year selected. If you choose all years then this will be total accumulated gratuities for all years to-date. |
| Net Pay not on payment capture screen | Why is the Net Pay not on payment capture screen? | You can see the Net-Pay on the edit payment screen. Unfortunately you do not see the Net pay as you enter values on the payment capture screen. The online system waits for you to "submit" so that your net wage calculation is updated and calculated on the cloud. However you will see the Net-Pay value if you edit any submitted payment. |
| Order reports by Employee Number | How do I order a Summary report or Payslip report by employee Number? | To order order a Summary report or Payslip report by Employee Number instead of the usual "Surname" order please do the following: On the report page e.g Summary Report click on the drop down box called "Options" and then look for the option "Order by Employee No". Then export your report to Excel and in the Excel version the sorting Order will be adjusted. Note: Sort Order is always done first by Department and then by either Surname or Employee Number. |
| Email Payslips (e Payslips) but some don't receive | Why do some employees not receive an email of their payslip? | Why do some employees not receive an email of their payslip? Firstly, only employees whose email addresses have been entered on edit employees will be able to receive E-Slips. For a full list of email addresses already on your system, please export the "Personal-Details" report which is found on the main reports page in the third column under General Reports. Check that they are valid and true email addresses. A common mistake is when you use one of the search-box options before you press the “send to all with emails” icon. In this event, emails will be sent ONLY to those who have been searched and therefore selected. Note: There is a reminder to always press the "Clear Search" link before BEFORE you use the “export to excel” or the “send to all with emails” option. It may be a problem due to the payslip being sent to the spam folder. Please ask the employee to check their spam to see if their payslip is there. If it is in the spam folder, then remove it from spam so that future emails do not go there. By moving from spam folder to inbox, normally future emails will not be marked as spam. As an extra precaution, simply tell your employees to add the address support@harvesteronline.net to their contacts. Harvester will batch email up to 20 E payslips at a time and so there is a LIMIT of the first 20 employees with email addresses for the "Batch Export and Send" option. If you have more than 20 employees then you will see a message next to the Email icon saying you should rather choose employees within a specific department and then do the "Batch Export and Send". This will work if there are less than 20 within a department. Wait for the counter to finish and the message appears "Payslip Emails Sent". Once you click on the Email-Payslip-Icon it can take up to 2 minutes to complete the email payslips. When finished you see the message "email payslips sent to all those with email addresses". About 5 minutes later the Electronic E payslips should all be in the inboxes of the employees. NB. If one email address is wrong (for example a typo: myemail@gmial.com instead of myemail@gmail.com) then this could throw an exception. Please double check your email addresses, especially any new ones that you may have entered. You will also receive a copy on your "employer" email address of all E payslips sent. If you believe that a renewal invoice for your Harvester online payroll or any upgrade invoices are not being received then please follow the above advice to make sure your email provider does not mark any emails from support@harvesteronline.net as spam. |
| Reset or Clear all Leave to Zero Accumulated Balances | How do I manually reset Leave to Zero without using the Leave-Days-Taken field. | Reset all Leave to Zero Accumulated Balances Select Settings on the Home page and then select Delete-Payroll Options. In the drop down select "Reset Leave for all employees to Zero" Note: This will reset all Leave Days earned and any Leave-Days or Leave-Pay-Taken to zero. In other words it is a complete reset. Leave will start accumulating up from zero from the time you use this option. Note : If you have just started using Harvester and you like to pay out “leave days due” then: Go to the payment capture screen or the edit payment screen (if already submitted this month) and manually put the accumulated leave days in the leave days taken field for this month. Then the employee will be paid out. After finishing this months pay the accumulated leave days will show negative days (as you have just started Harvester). Move the payroll to the next month and then simply reset or clear the leave days as described above to reset all leave to 0. Harvester will start accumulating the default of 2 days per month and then you will note the accumulated leave days increasing from month to month. |
| Reset or Clear all Loans to Zero Balances | How do I manually reset Loans to Zero Balances without using loan repayments? | Reset all Loans to Zero Balances without using loan repayments: Select Settings on the Home page and then select Delete-Payroll Options. In the drop down select "Reset Loans for all employees to Zero" Note: This will reset all Initial Loans or Loan-Repayments to zero. In other words it is a complete reset for all employees. |