Online Help Support and FAQs
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| Key Word | Topic | Description |
|---|---|---|
| Delete all current month payments | Delete all current month payments | To delete ALL PAYMENTS within a particular pay period, click on Settings and then 'Delete and Move Payroll Options'. There are three different options you can choose from: 1) DELETE any payroll entries that might be present in this CURRENT Pay Period. 2) Move the payroll FORWARD one Period and DELETE. 3) Move the payroll BACKWARD one Period and DELETE. Be sure that you want to delete ALL payments for the particular pay period. In normal payroll use you should not need to delete all payments. Remember you have the option to delete any employee's payment already processed for the pay period by using the standard 'Payroll Entry by Individual' option. |
| Tax Existing Employee but new to online | How do I enter previous taxable emoluments before I process an existing employee online? | When an employee starts on the online system, go to edit-employee and on the bottom of the screen look for: Taxable Income: Previous Employment - enter the gross cumulative taxable amount so far in the current tax year. Tax Deducted: Previous Employment - enter the gross cumulative actual tax paid so far in the current tax year. After saving then go and re-submit to recalculate the employee's payslip and then PAYE TAX will then reflect correctly. |
| Payroll Batch Payments | How do I process multiple employee payments per single screen capture? | This will show up to 13 employees on a single screen and you are then able to capture all the basic pay info (days, bonus, deductions etc) and process up to 13 employees with a single Submit. To enter or process payments quickly simply click on the Batch-Pay option on the main home page. You are then given a choice to sort your batch pay entries by department or payment class. Note if there are less than 13 employees in a particular department, then only the amount of employees within the department chosen will be reflected in the batch input, capture screen. |
| Payroll Batch Payments Extras | How do I edit the customised extras when using batch pay option? | The Batch-Pay option on the main home page will only allow you to enter the standard payroll input options. Any customised extras (requiring monthly input) that you have set up for your company will not appear in the batch payroll capture screen. So how do I edit the customised extras when using batch pay option? After capturing the normal pay entries using the Batch-pay option, you then simply use the Payroll Entry by individual and you can then edit the payments for any employee with customised extras. Note that on the first screen for the actual 'Edit payment' of the individual employee, you will see the same input options that are on the batch pay input screen. However, when you click Submit, you will be taken to the employee-extras pay input page where you may enter any customised extras. Once you click Submit on this Edit-Extras page, then any customised extras requiring monthly input will be reflected. |
| Payroll Input by Department | How do I process employee payments by department? | On the main home page look for the icon Payroll-Entry-by-Department icon. You will then have the option to select which department you would like to start payroll capture. |
| Restore from Normal-Backup | How do I restore my compay using a previous offline backup? | It is so important to make offline backups of your company data. As described in the backup off the cloud topic, there are 2 important backup files: 1)Paydetails Backup 2)Employees Backup Once a year it is compulsory to make an offline backup but you may make one any time. To restore, you need to send both backup files to support@harvesteronline.net Please note that full restoration will take your company back to the time when you made the backup files that you email support. Whatever changes you have made after the backup will be lost. As the process makes high demands of the Server in the cloud, you will be charged for a restoration. USD30 per full restoration. This may increase a bit for companies with over 300 employees. |
| Settings-General | How do I customise my company settings? | From the home page simply click on the Settings Icon. This will take you to the Settings page where you will have a range of settings that you may customise. |
| Settings-Employee Job Positions | How do I customise employee settings? | Most of the employee settings may be done from the main Settings page. From the home page simply click on the Settings Icon. This will take you to the Settings page where you will have a range of settings that you may customise. You may want to edit further employee settings like the following examples: Edit Loans for employees. Edit Historic Accumulated Values. Edit Job Positions. In this case, on the Settings page, click on the Employee-Settings icon which will give you further options like those described above. |
| Login User Level Security Dollar | Are there different user levels for login? | There are three different levels of security access that can be used together with the audit trail feature for more security "tracking" of user changes. Harvester has Three different User Access Levels : Level 5 is "Admin": The user can do all payroll functions. Level 3 is "Accounts": The user can NOT do the following: 1) Level 3 can not access and change the employee details of employees who are marked as 'Management' pay-class. 2) Level 3 can not access most of the Settings features on the settings-Page. 3) The user is also blocked from printing and exporting payslips and other reports of any salaries related to those employees who are marked with the employee pay-class called 'Management'. However the Level 3 user is still able to view and export reports of any employees NOT marked as 'Management'. Level 1 is "Basic": The user has the same restrictions as a Level 3 "Accounts" user BUT in addition the Level 1 "Basic" user can NOT do the following: 1) Access and change the employee details of ANY employee (even those who are NOT marked as 'Management' pay-class). 2) Move the payroll to the next pay-month period. 3) View or export upload Reports like NAPSA or PAYE. You need to change the 'Payment Class' of any employee whom you do NOT want the "Level 1 or Level 3 user" to see. 'Payment Class' can therefore be used to restrict Level 1 or Level 3 users from management salaries. You may specify the type of employee payment class on "Edit employees" so that employees can be sorted for payroll input capture according to their class as opposed to their department. The various options you have are: Daily: Employees paid by number of days inputted. Hourly: Employees paid by number of hours inputted. Fixed: Employees paid by a fixed basic wage salary. Management: Employees who are part of management. This last management class is important if you would like to ensure that Level 3 users of your payroll do not have access to these salaries. In the standard Harvester online package, there is a basic Audit Trail User Activities. Please Type "audit" in help and search for help on "Audit Trail User Activities". Note: Level 2 is "employee level" and allows for individual employee login to check the employee's own payslip. Note: User access does not depend on the computer. Access can be form anywhere and on any device. However there is a security log of the exact IP address of any user who logs in so user access may be monitored. |
| Audit Trail User Activities | How do I access the Audit trail of User Activities? | There is an audit trail of User-Activities recording user logins and access times for information of the computer used to access the payroll. Audit trails of all main events are tracked. Users can have different Access levels to Harvester as described below. You can further opt for an upgrade and use an additional detailed Audit Trail of actual Data-Field changes. For example, changes to salary or daily rate. To access this click on the Audit-Trail of User-Activities icon on the Settings page. Note: In the standard Harvester online package, there is only a "Basic" Audit Trail User Activities. To purchase the option for the "Full" audit trail of actual user Data changes then Please Type "audit" in help and search for help on "Audit Trail Data Changes". Harvester has Three different User Access Levels : Level 5 is "Admin": The user can do all payroll functions. Level 3 is "Accounts": The user can NOT do the following: 1) Level 3 can not access and change the employee details of employees who are marked as 'Management' pay-class. 2) Level 3 can not access most of the Settings features on the settings-Page. 3) The user is also blocked from printing and exporting payslips and other reports of any salaries related to those employees who are marked with the employee pay-class called 'Management'. However the Level 3 user is still able to view and export reports of any employees NOT marked as 'Management'. Level 1 is "Basic": The user has the same restrictions as a Level 3 "Accounts" user BUT in addition the Level 1 "Basic" user can NOT do the following: 1) Access and change the employee details of ANY employee (even those who are NOT marked as 'Management' pay-class). 2) Move the payroll to the next pay-month period. 3) View or export upload Reports like NAPSA or PAYE. You may specify the type of employee payment class on "Edit employees" so that employees can be sorted for payroll input capture according to their class as opposed to their department. |