Harvester Payroll Help Centre

Simply click on the Monthly Tax return icon on the Print Options page. then click on the 'Export to Excel' icon at the top left to export your return into the format specified and required for direct upload to the ZRA. Note: The excel export does say the sheet is hidden and you can not view it. This is correct and is already in the exact online return format that you can upload to ZRA server. (You do not need to manually add or copy employees using other ZRA excel templates) You may also print the paye online return in a manual form where you can see what the amounts and totals are. To do this, use the same online paye print option and then instead of pressing 'Export to Excel', use your web browser and click on the 'Print Preview' button and then print directly off your browser.

Click on Settings and then click on the View Tax and Napsa settings icon at the top right of the page. You can only view and NOT edit the settings as these are set each year for all companies in Zambia on the Harvester Database Cloud.

See help on 'Gratuity and Terminal Benefit' by typing Gratuity in the Help search box.

To edit the actual "Accumulated Gratuity" or "Terminal Benefit" 1)Click on Settings 2)Click on employee Settings (Left hand side of screen) 3)Click on Historic Accumulated values(Right hand side, with blue button that says Edit) 4)Click on the particular historic payment of a specific employee you would like to edit. (Type the employee name in the search box and all historic data will appear for that specific employee) Note on the Edit Screen: "Current" means for the particular payment month you are editing. You have to change the actual value in a particular pay period. Then the Accumulated value changes accordingly. This is like an accounting system. Note for those users who converted from Harvester offline: To make only one change you can edit the Accumulated Terminal Benefit loaded from previous OFFLINE package. On the same page, first select the option on Search for Viewing Historic Cumulative totals uploaded from previous package.

To create an Excel Report of all Terminated employees: Go to the normal Print Option page. Look for the Report-Link that is called "Personal Details" and open it. The default will show all "Employed Employees". Use the 'Status' drop-down on the top right and search for 'Terminated'. After pressing the Search button, you will see a listing of all Terminated employees. You can then press the "Excel-Export" button to get your report.

If you are not able to reach the Harvesteronline Web page Clear your browsing cache: There are 2 options that do the same. You may use both. 1) Press Control and F5. 2) Control Shift and Delete. This is safe and you wont loose anything! Please restart your browser completely and try again. If you still cant access the site then it is most probably a security issue with your computer. (If you try just access the site on your phone or another device that does not use your local business internet and not through your business network you will see the harvester site is up. Your router or office network may just need to be refreshed or restarted.) If you have restarted and are still blocked, please click on the link below and get your actual IP address and email the IP address to support@harvesteronline.net so that I can request to unblock it. Your public IP address will be given to you if you type or copy this into your browser: http://www.whatismyip.com It is perfectly safe!

First you need to specify under Company settings the Union Percentage of Basic-Pay or of Gross-Pay for your company. (NB use this standard option which appears on the main payment capture screen and not a Custom-Extra) If Union is to be set as a percent of gross and not basic then be sure to tick the check box for "Worked on Gross and not Basic". It is found next to the "union percent-amount" on the Company Settings page. Then you need to specify who is actually on the union so that the deduction will be made. Go to Edit-employees to edit employee's specific details. On the bottom right hand side is "Union Member?". Tick the checkbox if the employee is on a union. Note: To enter multiple employees at a time use the Table-Employee batch edit option and tick the Checkbox for all those employees who will need to have a Union. Remember that if a payment has already been made for the current month, you will need to re submit the payment for the union to take effect. Note: This is a standard option and so you do NOT need to add a custom Extra for Union deduction unless you would like to have two different unions in the Company. Union is paid by the employee and not by the employer. The deduction off the payslip will result in the Total Union amount for the month shown on the monthly summary report so that you know what to pay. If you choose the option for Union on Gross, then note that it is worked on Gross less any Gratuity or Terminal benefit payments etc.

The Login email-user-name you registered with will ALWAYS be linked to the company TPIN. In order to keep all email correspondence coming to one email address for multiple companies, you can go to Settings (after you have registered a second Company) and then Company-Settings and change the Correspondence email to be the same email address for multiple companies. This means that once you have registered an additional company and change the email address for correspondence as described above, you will then receive all email renewal invoices etc on the same email address as the initial company registered. What you need to remember is the user login links with only one company TPIN and you keep that login to access the particular company. ie One login name can not access all payrolls. If you want to have an additional user to access the same company then you can send an email request for an extra user login. (A Once off charge of 50 USD is needed for this module). Normally this is done for big databases where there are multiple payroll users accessing one company. If your Login email address is no longer used then make sure the company correspondence-email is changed under Settings as described above so that it will always go to the correct address. In this case the login email is only used as a login and so it does not need to be changed. If you do want this login to change, then you need to request Admin under support@harvesteronline.net for this to be done. There is normally a small charge of 10 USD for this as it needs to be done securely and linked correctly with your company TPIN.

You need to send a mail to: support@harvesteronline.net requesting any extra users per company. We need to know the new user login email. You will be sent a password which may be changed later by the user after first successful login. Typically one should use the user's email for their logins. A login email must be a unique and valid email address. This means it can not be an existing harvester online user account login. NB This means that one email address can only be valid for one company and so the same email address can not be used to access another company. We also need to know which company the user must be linked to and which level of access: Level 1(Basic), Level 3(Accounts) or Level 5(Admin). Please see below for info on Access Levels: You are also able to change the user access-level yourself by clicking on users, under settings. Note1: For security, one unique email address is assigned to one company. Note2: There is a once off fee for an extra user per company of USD50 in Kwacha. The charge is because more users require more Audit Trails and Security Logs and therefore more cloud storage space. Note3: You may request for an additional login that is not a real email address. This is specially helpful if you are an agent and want to login into many payrolls. eg companyname1@gmail.com, companyname2@gmail.com, companyname3@gmail.com etc. Then you can know which email login is for which company. You can also keep the same password. You will still be required to pay the once-off user access fee for registering a second company. Harvester has Three different User Access Levels : Level 5 is "Admin": The user can do all payroll functions. Level 3 is "Accounts": The user can NOT do the following: 1) Level 3 can not access and change the employee details of employees who are marked as 'Management' pay-class. 2) Level 3 can not access most of the Settings features on the settings-Page. 3) The user is also blocked from printing and exporting payslips and other reports of any salaries related to those employees who are marked with the employee pay-class called 'Management'. However the Level 3 user is still able to view and export reports of any employees NOT marked as 'Management'. Level 1 is "Basic": The user has the same restrictions as a Level 3 "Accounts" user BUT in addition the Level 1 "Basic" user can NOT do the following: 1) Access and change the employee details of ANY employee (even those who are NOT marked as 'Management' pay-class). 2) Move the payroll to the next pay-month period. 3) View or export upload Reports like NAPSA or PAYE. You may specify the type of employee payment class on "Edit employees" so that employees can be sorted for payroll input capture according to their class as opposed to their department. This management class is important if you would like to ensure that Level 1 or Level 3 users of your payroll do not have access to these salaries. In the standard Harvester online package, there is a basic Audit Trail User Activities. Please Type "user" in help and search for help on "Audit Trail User Activities".