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| Key Word | Topic | Description |
|---|---|---|
| Mobile Bank SPENN Payment Platform | How do I setup SPENN mobile banking to any cellphone? | On the main Reports page look for the SPENN Cellphone Banking Report. SPENN mobile banking enables you to setup a free banking account(based on any valid cellphone) for any of your employees. This account can be used to pay any of your employees who have a valid cellular number(whether MTN, Airtel or Zamtel). For more info or to register then please contact support at SPENN Zambia on 097 5944968. (www.spenn.com) When you click the "export-to-excel" button on the SPENN Money Banking Report, Harvester will save the Net-Payments of all those employees who have a valid cellphone number and who have been marked as SPENN 'Payment-Method' on 'Edit-employees'. Harvester will prepare the excel report with the correct SPENN banking account numbers according to the mobile number entered for each employee on Harvester. NB Once an employee has registered their FREE bank account with SPENN, on Harvester you need to simply go to the 'Edit-employees' page and on the 'Payment-Method' drop down please select SPENN banking. 1) Once you have downloaded (saved the export file), open the excel file. 2) Save the document in CSV (MS-DOS) by using the SAVE-AS menu function in excel. (In Excel when you click on SAVE-AS, you will notice the drop down "Save-As-Type" box where you can select the option type : CSV (MS-DOS) from the list of available "File Types") 3) Log in to your SPENN payment platform and Upload the file directly to their site. Note: Only employees with valid cellular numbers entered on the “Mobile No or Paycode” field AND the numbers begin with 260 AND who have a positive Net payment for the month will be entered into the SPENN mobile banking Report. If you have already processed pay for the current month (or for a single employee) and you make the changes described above to enable SPENN Mobile banking, then you must resubmit the payment. After you resubmit a payment Harvester will remember your new settings and the employees on SPENN Mobile Banking platform will reflect on the upload report. |
| Change extra type from Input Required to Fixed | How do I change extra type from Input Required to Fixed | To change a custom extra Type from "Input Required" to Fixed: Before you start processing wages for the month go to Settings and then "Custom Extras" and then click on "edit-extra" and change the "setting type" of the extra from "straight from user input" to "Fixed". Once you do this the "Recurring Value field" will become visible and "live" and you can enter the Kwacha Fixed amount. Lastly, click on submit to save. |
| Locked out or access denied for internet access | Locked out or access denied due to internet blacklist | Locked out of harvesteronline: Sometimes your IP address may be black listed due to suspicious activity. Click on this link or type in your browser (on your computer where you access harvester from) to obtain your IP address: https://www.whatismyip.com If blacklisted then your address has been labeled and marked as a possible spam or “bad address”. Let your Wifi service provider know. They should make sure you get off the black list once they have sorted what they neeed to do. When you know your IP address on the actual computer you use to access harvester you can also confirm yourself if you are blacklisted by the World Wide Web authorities by clicking on this link below and entering your IP address given from the link “whatsmyip” above. To check for blacklisted address: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a41.223.119.41&run=toolpage Let me know if you are blocked and what your actual IP address is and I can tell our harvester hosts to quickly unblock you so you can work now while your internet provider sorts out your blacklisting. You can also show them the report confirming this from the link above. |
| Downgrade Harvester to lower package size | How do I downgrade Harvester to a lower package? | How do I downgrade Harvester to a lower package size? If you are sure that any terminated employees have left a while ago(ideally more then 2 years ago) and you want to go to a lower package size, then please let admin know at support@harvesteronline.net so that we can delete these employees completely. Note that both employed and terminated employees are considered when the package size is evaluated. If you are sure the terminated employees are not needed anymore then these employees can be permanently deleted by admin. For example, if after terminating employees, the remaining amount is under the smaller employee limit, then you can request to downgrade. Type price in help to see more on pricing for the various packages. |
| A Custom Extra is NOT showing on payslip | Why is a custom extra not appearing on the payslip? | Why is a custom extra not appearing on the payslip and on the payment capture screen I do see that the extra is there? You may have processed a payment and somehow a custom extra is not showing on the payslip. If this happens then you need to redo the payment by using “edit payments” to submit your payment again. However if you do this and then after you press submit on the “edit payment screen” and it does not take you to that specific employee’s custom extras, then you need to reset or delete that particular employee’s current payment. To Delete a payment for an employee's pay on the most recent month's pay, you may do the following: Use payroll-entry-by-Individual and then click on the edit payment for the particular employee and then click edit on the most recent payment you would like to delete. Click the Delete button. Now you may re capture the payment from afresh. Check your payslip. If it is still not showing then possibly the employee does not have the custom extra properly assigned to them. You can check if an individual has ALL the correct custom extras assigned by going to the "Edit Pay" screen on the main home page and then choose your employee who has an extra "not appearing" on the payslip. Then look to the last column of that employee and click on "extras" to check all extras have been assigned. In this case then take note which "custom extra" has not been shown. To ensure the custom extra is properly applied to this employee you need to go to the settings page and then click on "Edit Company Extras". Click on the "Edit Extra" link for the particular custom extra which is not applied to all employees then press the "Submit button" to ensure that all employees with the missing "Company-wide" extra has the correct company-wide custom extra applied. This will make sure all employees who have been assigned the extra will have the custom extra assigned. Note: make sure you tick the check box for "Update any employees already assigned with this extra" and then click Submit. Lastly go back to the edit payment screen for the particular employee and re submit the payment or delete it and redo it. This should ensure that the “custom extra” is correctly assigned to the employee and it should show on the payslip. |
| Time Finger print Bio metric Clocking | Can Harveter integrate with Bio-metrics? | Time and Attendance Bio-metrics: Biosyn (see contact details below) is now our recommended company which integrates the attendance data with Harvester Payroll Zambia. Harvester easily produces a monthly Offline Input Excel Template that many payroll users use to quickly capture payroll details such as Hours, Overtime Hours, Double-time Hours, Days, Overtime Days and Double-time Days. These excel columns of data are what the Time and Attendance software produces. Hence they can simply be copied into the Offline Input Excel Template and then immediately captured back into Harvester. What is important is to setup the Time and Attendance software to match the Harvester employee key data such as the Employee Name, Number and the Department. To get the personal employee details data off Harvester there are summary reports of personal details of employees found under the “general reports” section. For example, look for the “personal details” report which can be exported to excel. NB Note the order of the employee sorting for Harvester. It is normally ordered by Department and then Surname (or Department, then Employee number). So the output from the Time and Attendance software should be ordered in a similar way so that its easy to paste the column data(like Days or Hours) straight into the Offline Input Excel Template. Type Input or Offline in Harvester Help for more help on the Offline-input. Columns G through K are the Key column data for Bio-metric data to be uploaded onto Harvester to process pay. Contact Biosyn on www.biosyn.online or Philip on philip@biosyn.online. +27 83 298 6998 |
| NHIS or NHIMA number or TPIN duplicate | NHIS or TPIN duplicate error on Harvester | There is only allowed to be one NHIMA NHIS number and TPIN per employee:ie no duplicates. To find which employee was assigned the duplicate number remember the following: It may have even been allocated to one of your terminated employees. Go to Reports and under the "General-Reports" section, look for the Personal-Details report. You can export the report to excel if its hard to find it by scanning through the report. (in excel you can also sort your employees by the Healthno) To select a report for ONLY employees who have been Terminated: Use the "Status" Search option above the report to select for employee Terminated and then press the Search Button once you have selected "Terminated" employees in the "Status" Search option. |
| NHIS or NHIMA number missing or not showing on upload | Why is an employee with a NHA number not showing on upload | Why is an employee who has an NHA number not showing on the upload? You may have entered the NHA number of the employee and marked the employee as paying NHIS but the employee NHA number is not appearing on the excel-download off Harvester. The employee has NHIMA deducted, but there is no NHA employee number? On Harvester, using the Quick-employee-table-edit or the Edit-Employee page, check there are no blank spaces before or after the end of the NHA number in the NHA employee field. The number may be there, but it could be followed by blank spaces. If you put your cursor in the field for NHA number, then use the right arrow key to move to the end of the field and then backspace to delete the spaces. Note: The health number must not start with ' before the number. If you have a ' before the number, please remove the '. So in harvester put the letters NHA instead of the ' or simply remove it so that you just have a numerical number. Make sure when you Submit to save, its just a number with no blanks saved after it and there is no '. Then prepare the upload and you will see it will save it correctly. |
| Move from Jan to Feb with compulsory backup? | How do I move from Jan to Feb with compulsory backup? | Whether you purchase the module or not, you need to go through the compulsory backup check at the end of January each year in order to move to the next month. Do this as follows: To move from January, move pay period as normal on the Home page by clicking on the "Move to next period" icon. You will be taken to the page "This month Harvester requires you to do a Compulsory Offline Backup from the Cloud" Select "I agree to backup" and click "Submit". On the next "Payroll Backup" page, simply click on the Icon where it says in bold "Click here". (Do not press the Cancel option) On the next "Backup Page" at the bottom select 'Yes' to Confirm you have Backed up and then press the "Submit" button. Lastly on the "Compulsory Backup Completed" page click on the "Move to next period" icon. Select "I agree to Move" and click "Submit". Note: You ONLY have to pay for the purchase module for Harvester to keep data older than 13 months. |
| Custom Extra or Extras not appearing | Custom Extras not appearing or does not calculate? | Custom Extra not appearing or does not seem to calculate? If the custom extra does not appear when you want to edit the custom extras, then the custom extra has not been properly applied to the particular employee. (The employee may have been recently added or re employed). To ensure the custom extra is properly applied to this employee you need to go to the settings page and then click on "Edit Company Extras". Click on the "Edit Extra" link for the particular custom extra which is not applied to all employees then press the "Submit button" to ensure that all employees with the missing "Company-wide" extra has the correct company-wide custom extra applied. Note: make sure you tick the check box for "Update any employees already assigned with this extra" and then click Submit. After you have made sure that the extra has been applied to all, then you need to go and delete the current payment for the particular employee in order to redo the payment so that the custom extra is reflected. Use payroll-entry-by-Individual and then click on the edit payment for the particular employee and then click edit on the most recent payment you would like to delete. Click the Delete button. Now you may re capture the payment from afresh. |